Shipping policy

Shipping policy

All orders are processed and production is completed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

As all of our products are handmade and personalised to order production times may vary from time to time due to a high volume of orders or they may be delays due to postal service problems outside of our control. We will always endeavour to keep you up to date and inform you of any delays via email or our social media accounts.

Domestic Shipping Rates

Flat rate standard shipping: We offer $10 flat rate shipping within Australia. 

Standard shipping is FREE for orders over $80.00. 

Shipping option

Estimated delivery time

Price

Standard shipping

2 to 3 business days

$10

Express shipping

1 business day

NT may take up to 5 business days

$15

FREE local delivery

2 to 3 business days 

FREE

Local delivery

Free local delivery is available for orders in the following Camden NSW postcodes 2570, 2557 and 2567.

We will contact you via email to notify you on the day of our arrival. 

International Shipping

We currently do not offer international shipping.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at mel@pippiphurrah.com with your name and order number, and we will look into it for you.